Elements and Performance Criteria
- Communicate information about routine tasks, processes, events or skills
- An appropriate form of communication is selected and used to meet the purpose required
- Effective listening skills are demonstrated
- Questions are used to gain additional information and to clarify understanding
- Sources of information relevant to the communication are identified
- Information is selected and sequenced correctly
- Verbal and written reporting is undertaken where required
- Communication is undertaken in both familiar and unfamiliar situations and with familiar and unfamiliar individuals and groups
- Participate in group discussions to achieve appropriate work outcomes
- Represent views of the group to others